Satisfaction Guarantees

What makes a quality service and repair company?

Don’t judge service charges solely on the time the technician spends in your home or businessWhen our professional service technician knocks on your door, many “behind the scene” factors come into play just to get him there, ready to do the job.

• Insurance – Liability, WSIB, Trucks, Fire, Theft, property
• Periodic Literature, courses, and refreshers
• Quality Control
• Advertising
• Trucks – fully outfitted, ladders, supplies, and parts
• Truck Maintenance and operation – Repairs, oil, fuel, tires, rust protection
• Taxes – Income, property, business
• Test Equipment
• Tools
• Warehouse, Shop and Office Rent/lease
• Stock of Replacement Parts
• Employee Benefits
• Phone, Light, and Heat
• Service, Management, Administration
• Office Equipment
• Office Help
• Business Expenses – Legal counsel, recruitment, etc…
• Computer Hardware and Software – Maintenance, Training, replacement
• Specialized Training – Code Workshops, Safety Training, In House and Off-siteStationery, Office Supplies, Postage

We guarantee to provide you with the professional service that you deserve. You’ll enjoy “peace of mind” knowing that the technician you have in your home or business is backed by a professional company …one that will be there when you need them. .. now and for many years to come.

We consider it our duty to provide you with excellent and prompt service. Whether you call us at 12 pm or 12 am, you’ll discover that our courteous customer service representatives are always ready to help you. We answer our phones with a live person, 24 hours a day, 7 days a week.

Our technicians receive ongoing specialized training to meet all of your electrical service and repair needs. As a result, we are very proud of our technicians and feel that they are the best in the industry. Our trucks are always fully stocked with top quality materials, and we are confident in our system. Of course, we are fully insured and hold a provincial license.

In order to maintain our top quality standards and safety within your home, our company offers Home Protection Plans. By becoming a Captain Electric Home Protection Plan member, you receive a number of benefits. A Complete 60 Point Safety Inspection of your home electrical system, along with a detailed written report on what we find and solutions and options to make your home safe. You receive a Full Annual Safety Inspection, as well as a discount on the products and services we provide. Priority Service and Exclusive Specials only for Plan Members are some of the other benefits. The greatest benefit is the Peace of Mind you have, knowing that your Electrical System is Safe.

Service & Repair Guarantee

We will use the best available parts and equipment for all repairs.
We will not leave the job until you are satisfied.
We guarantee all repairs for one year.
If a repair fails in the first year, we will repair it again absolutely free.
We guarantee to respect and protect your property during our visit.

Electrical Panel & Main Service Guarantee

We guarantee that your electrical panel and main service replacement project will be completed on or before the date we have promised. We guarantee our new panels with a 25 year warranty. We guarantee that all materials used will be as specified and up to the code in our area. We guarantee to respect and protect your property during your electrical panel and main service upgrade.

Equipment & Fixture Guarantee

We guarantee that the equipment and/or fixtures we supply and install will perform as we have stated. If any equipment or fixture fails during normal use in the first three years, we will either repair or replace the item at no charge to you. Warranty for electronic equipment such as LED disc lights, electronic ballasts, GFCl’s, AFCl’s, dimmers, timers, smoke/CO detectors and electronic thermostats, is for 6 months only unless our primary surge protector is installed. With the installation of primary surge protection from Captain Electric, a three-year warranty is in place.